Terms Of Service & AUP

ISsupport is dedicated to providing an all-round top quality service. The terms and conditions which follow are necessary to ensure that we may continue to provide the best possible service to all of our customers and at the same time satisfying our legal and ethical responsibilities.

Failure to follow any term or condition will be grounds for immediate account deactivation without notice. ISsupport will be the sole arbiter as to what constitutes a violation of any of these provisions. Customer understands that prior to joining our services, they must agree to this policy.

Activity which results in the suspension or deactivation of an account will result in a forfeiture of all fees paid. Complaints made regarding abuses of an account will be investigated and if found guilty will be grounds for immediate suspension.

To report suspected abuses or any violations of these policies, please contact abuse@issupport.net

Sites We Do Not Host
We do not permit the hosting of excessive Anime, Manga, Movies, MP3, Torrents and File Download sites whose "main/primary" purpose is for storage/archival and distribution. Such sites will be removed  anytime without any notice.

Illegal Usage
ISsupport servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, , or violates export control laws.  Examples of non-acceptable content or links: Pirated software, Hackers programs or archives, Warez sites, MP3, and IRC bots.  The subscriber to ISsupport service agrees to indemnify and hold harmless.

ISsupport from any claims resulting from the use of the service that damages the subscriber or any other party.

ISsupport will be the sole arbiter as to what constitutes a violation of this provision.

Adult Content
Due to special system and network requirements of adult oriented sites, pornography and sex-related merchandising are prohibited. This includes sites that may infer sexual content, or links to adult content elsewhere. This is also true for sites that promote any

illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited.

Security
Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

Server Resource
Any website that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given an option of either paying extra (which depends on the resource needed) or reducing the resource used to an acceptable level. ISsupport shall be the sole arbiter of what is considered to be a high server usage level.

CGI/PHP/ASP Scripts
Cgi script sharing with domains not hosted by ISsupport is not allowed.  Any cgi-scripts deemed to be adversely affecting the server performance or the network integrity will be shut down without prior notice. See our script usage policy for more details.

Background Running Programs and Cron Jobs
ISsupport does not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation.

IRC
ISsupport does not allow IRC or IRC bots to be operated on our servers.

Backups
ISsupport performs backups on all servers to ensure critical files are never lost. However ISsupport is NOT responsible for lost data, time, income or any other resource due to faulty backups or non-existant backups.

Client Responsibility
The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party (such as the usage of Free For All links pages). Use of ISsupport’sservice requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of ISsupport to provide this knowledge or support outside matter specific to ISsupport servers.

UCE (Unsolicited Commerce Email) - SPAM
Spamming, or the sending of mass unsolicited email, from or through a ISsupport server or using an email address that is maintained on a ISsupport machine is STRICTLY prohibited. ISsupport will be the sole arbiter as to what constitutes a violation of this provision.  If you engage in any of the foregoing activities using the service of another ISP or IPP, but channeling activities through a ISsupport server as a maildrop for responses, you are in violation.  Violators will be assessed a minimum of $200.00 fine and will face an immediate suspension. See our NO SPAM Policy for more details.

Server abuse
Any attempts to undermine or cause harm to a ISsupport server or customer of ISsupport is strictly prohibited.

Any sub-networks of ISsupport and dedicated servers must adhere to the above policies. The failure to meet or follow any of the above guidelines are grounds for account deactivation. We reserve the right to remove any account without prior notice.

Software Distribution
ISsupport.com's shared Web Hosting accounts are not to be used for the purposes of distributing software and multimedia products.  If you wish to distribute software and/or multimedia files, please contact sales @ ISsupport.com for special arrangement.

Multimedia Files
Multimedia files are defined as any graphics, audio, and video files. ISsupport.net Web Hosting accounts are not to be used for the purposes of distributing and storing unusual amount of multimedia files.  Any Web site whose disk space usage for storing the multimedia files exceed 70% of its total usage, either in terms of total size or number of files, will be deemed to be using unusual amount of multimedia files.

Domain Names
ISsupport will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. ISsupport does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk.

We will make every effort to register, transfer and/or renew your requested domain name. This is not a guarantee that your requested domain name is available for registration, transfer and/or renewal. Your domain name may go unregistered, untransferred and/or renewed, due to circumstances beyond our control, such as registry, software and other problems or outages, and will not be grounds for compensation of financial loss.

An order for domain name registration, transfer and/or renewal, does not guarantee domain name registration, transfer and/or renewal. Domain names will not be registered, transferred and/or renewed until payment is received. If requested domain name is paid for, to us and subsequently not registered, transferred and/or renewed by by, the domain registration fee will be refunded.

If we register domain names on your behalf and you refute the entire charge or if we must issue a full refund, your domain name will be forfeited and your domain name becomes the property of ISsupport. This also applies to any special promotional offerswhereby a domain name is included as part of a promotional offer. Note, this only applies to domain names we register on your behalf.

Database
Any database stored on ISsupport.netservers shall be limited in size to 20% of the total disk space allotted for a particular domain.

Actions Taken by ISsupport
The failure by a customer to meet or follow any of the above policies/terms is grounds for account deactivation. ISsupport will be the sole arbiter as to what constitutes a violation of the AUP. ISsupport reserves the right to remove any account without prior notice.

When ISsupport becomes aware of an alleged violation of its AUP, ISsupport will initiate an investigation. During the investigation, ISsupport may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, ISsupport may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, ISsupport will notify the appropriate law enforcement authorities of such violation.

ISsupport does not issue credits for outages incurred through service disablement resulting from AUP violations.

ISsupport customers agree to indemnify and hold harmless ISsupport from any claims resulting from the use of our services that damages them or any other party. The ISsupport service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. ISsupport expressly disclaims any representation or warranty that the ISsupport service will be error-free, secure or uninterrupted. No oral advice or written information given by ISsupport, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. ISsupport and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.

Governing Law
Customer understands that for all disputes, with regard to any of ISsupport services or any term listed in this policy, the only jurisdiction that shall be used in determining liability is the court situated in Denmark. If ISsupport is obligated to go to court, rather than arbitration, to enforce any of its rights, or to collect any fees, you agree to reimburse ISsupport for its legal fees, costs and disbursements if ISsupport is successful. You agree that the Courts of Denmark are the agreed and appropriate forums for any such suit, and consent to service of process by registered mail or overnight courier with proof of delivery.

Severability
If any term or provision of this Agreement is found to be unenforceable for any reason, this Agreement shall remain in full force and effect and shall be fully enforceable on its remaining terms and conditions.

Modification
ISsupport reserves the right to add, delete, or modify any provision of this Policy at any time without notice.

Refusal Of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion.

Payments and Cancellation.
All payments are due prior to the beginning of your billing period. For each successive period, your contract is renewed automatically unless we are notified otherwise. Billing period is determined by the billing option you chose at the time of ordering. Your billing period also applies to any additional items and services ordered after the initial activation of you account. For payment, we accept Paypal, MasterCard, Visa or American Express.

All credit cards are billed automatically monthly.

Late Payments
Any account whose payment status is not current as of the start of the next billing period is deemed late. Generally, customers are given 5 day grace period after which the account is put on suspension. Reactivation of closed accounts due to delinquency incurs a $10 reactivation fee as well as payment of the balance due in full.

To Cancel your account
Any request for cancellation must be received via the web, regular mail or fax and you will receive a confirmation upon the cancellation of your account.

Cancellations over the telephone and informal email are not accepted.
You may use any of following methods to deliver a written notice of cancellation:

Online: Please use our helpdesk at www.ourhelpdesk.net.

Fax: Fax your request to 1-630-548-9999; please include your domain name, password and your reason for cancelling on your cover letter for fastest processing of your request. Please include your contact information in case we need to get in touch with you.

Setup fees, when applicable, are non-refundable. You are obligated to pay for your account even if you do not use it. Because we have provided you with usernames, passwords, DNS entries, and an IP address, you have the ability to use your account. The fact that you do not do so is not relevant - you are still obligated to pay for the account. Even an unused account uses valuable system resources that could be used for other customers. If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a $20.00 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action. We also reserve the right to report your unpaid balance to credit reporting agencies.

If client disputes justified charges by provider on his credit card, provider has the right to charge a $50 administration fee in addition to the regular suspension charge of $25 and immediately discontinue service.

• The script must use low system resources. Scripts that consume a large amount of our RAM or processor will be subject to immediate suspension until the owner can be notified and an alternative solution is reached.
• Each user account may not use more than 20% of system resources at any given time. If an account is consistently using 20% or greater system resources, the account holder will be warned and if no action is taken on behalf of the account holder the account may be suspended.
• The scripts may not interact with any server configuration or hardware. Accounts running these scripts are subject to immediate account termination without refund.
• The script can not be used or referenced from any other site not hosted by ISsupport.
• The script must execute in a timely fashion. Any script that uses the processor for more than a few milliseconds is subject to removal.
• Any script that appears to be designed specifically to attack or otherwise maliciously affect the server is completely unacceptable, and if such scripts are found in your account the account will be terminated immediately and your actions will be reported to the proper local, state, and federal authorities and legal action will be taken to prosecute the account holder to the fullest extent of the law by ISsupport.
• Perl-based chat room scripts are strictly prohibited.
• Scripts that require high-bandwidth usage, such as non-Perl chat room scripts or banner rotation scripts, will be allowed to run only on our high-end accounts.
• Scripts must be kept secure. Unnecessary chmoding scripts to 777 is a violation of this policy. Keeping scripts in a publicly viewable directory (one without a index.html file) is also in violation of this policy. NOTE: If a script will NOT execute with a permission other than 777 (rarely the case) you may contact customer care to get approval for the script which will be given under most circumstances.

• All accounts that are found to using excessive amounts of system resources will receive an email warning from ISsupport. This warning will inform you that there is too much CGI running and it will provide options for reducing the usage or upgrading your server. If you do not reduce the usage within 24 hours of the email being sent, your account will be cancelled.

Any script that appears to be designed specifically to attack or otherwise maliciously affect the server is completely unacceptable, and if such scripts are found in your account the account will be terminated immediately and your actions will be reported to the proper local, state.

Bandwidth Usage

ISsupport’sbandwidth policy is simple! You are allotted a portion of bandwidth per month to do with as you please. You can use this bandwidth for anything you want besides things not permitted as outline in the Acceptable Usage Policy. If you go over your allotted amount of bandwidth in a given month, your account will not be suspended or terminated but you will be expected to pay for the additional bandwidth.

ISsupport provides a bandwidth estimate figure in your control panel. This is an estimate and is provided from the server level. Actual account bandwidth usage is measured for billing purposes at the port level. This policy exists because many users offer files for download via FTP which is not otherwise measured by the server directly at this time. Please note that because the bandwidth is monitored at the port, any and all traffic for your Web Site is tracked including, but not limited to: FTP uploads and downloads, mail sending and retrieval, normal Web traffic, etc. Everything that is pushed from our server to a third-party's machine is considered bandwidth and will be measured.

We have designed this policy because many users find that hosts offer "unlimited" bandwidth only to find out that it has a very real bandwidth limit. Further, they place restrictions on what you can use the bandwidth for (i.e. no image galleries because they are a large source of bandwidth consumption). We tell you up-front how much bandwidth you are allocated each month and you have the full amount to use.

It is important to note that many sites don't use more than 1 GB of bandwidth. Your site has to be very popular or very graphic intensive to use more than 1 GB. If you are unsure of your bandwidth usage prior to moving your site to ISsupport, contact us. We would be happy to review your current site statistics with you to help you choose the right package.

Privacy

Privacy for our customers is extremely important to ISsupport. We strongly believe in individual's rights to privacy and that personal information is not a commodity and should not be treated as one. At all times we will never share your personal information with any third parties without your permission.

Your email addresses are not for sale or trade and are strictly guarded. Our Acceptable Usage Policy prohibits our customers from sending unsolicited bulk commercial email (aka "spam") using our services. If it is brought to our attention that one of our customers is violating this policy, we take steps to stop them and ensure it doesn't happen again. We also do everything within our power to keep non-customers from using our email servers for spam.

All client information such as email, phone numbers, addresses, etc is used only for internal purposes. This contact information is used to get in touch with you when necessary and for announcements and our monthly newsletter. Financial information that is collected is used to bill you for products and services.

Copyright Violations.

Privacy for our customers is extremely important to ISsupport. We strongly believe in individual's rights to privacy and that personal information is not a commodity and should not be treated as one. At all times we will never share your personal information with any third parties without your permission.

Your email addresses are not for sale or trade and are strictly guarded. Our Acceptable Usage Policy prohibits our customers from sending unsolicited bulk commercial email (aka "spam") using our services. If it is brought to our attention that one of our customers is violating this policy, we take steps to stop them and ensure it doesn't happen again. We also do everything within our power to keep non-customers from using our email servers for spam.

All client information such as email, phone numbers, addresses, etc is used only for internal purposes. This contact information is used to get in touch with you when necessary and for announcements and our monthly newsletter. Financial information that is collected is used to bill you for products and services.

ISsupport servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

How to report Copyright Violations:

The Digital Millennium Copyright Act ("DMCA") sets forth the requirements for valid copyright infringement notification. If you would like to notify ISsupport of an infringement of your copyright, the DMCA requires that you:

• Send your notification to ISsupport CV email address: abuse@issupport.net
• Include in your notification the following information
• A physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner's behalf (the "Claimant")
• Identification of the copyrighted work(s) claimed to have been infringed
• Identification of the material claimed to infringe the copyright(s), and enough information for ISsupport to locate it
• The Claimant's name, address, and telephone number(s)
• A statement that the Claimant has a good faith belief that use of the disputed material is not authorized by the copyright owner or his agent