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Partner Program |
Partner Program |
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Welcome to the ISsupport Partner Program! |
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Issupport is an US & India-based service-solutions provider to the computer retail
industry. We provide Server Management, non-hardware issues to the consumer and
small business market segments. |
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We currently offer an Annual Support Contract for the price of $500 per server.
The customer can open 10 support tickets related to software issues and hardware
diagnostics needs. At 90% Customer Satisfaction rate, and 85% Resolution Rate.
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Issupport service offerings: |
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Experties |
- At 90%, issupport sets the bar in the technical support industry
- 100% of all our computer support specialists are Microsoft trained and certified
- We solve 85% of all issues handled
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Service |
- A personalized history of the customer's servers issues are stored and referenced
to solve the next problem even faster.
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Convenience
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- We are open and online: 24/7/365
- Telephone specialist - speak to a human being in about 60 seconds
- Proactive Server monitoring
- Payment options via credit card or paypal networks
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Ease |
- The customer can just sit back and watch his/her problem be resolved through remote
control assistance - no technical knowledge needed
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Operational
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- Achieve savings by reducing total number of customer service calls, web chat inquiries
and emails
- Increase productivity per employee
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Customer Service |
- Enhance customer value proposition
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